Refund Policy

1. General Policy

Flashcards AI (“we,” “our,” or “us”) operates on a credit-based system where users purchase credits to generate AI-powered flashcard sets. Due to the digital nature of our service and the immediate delivery of credits upon purchase, we generally do not provide refunds for credit purchases.

All credit purchases are considered final at the time of transaction completion. Credits are immediately added to your account and become available for use upon successful payment processing.

2. Good Faith Exceptions

While we maintain a no-refund policy as our standard practice, we may consider refund requests on a case-by-case basis in good faith. Such considerations may be made in exceptional circumstances, including but not limited to:

• Technical issues preventing service access that are attributable to our platform
• Unauthorized transactions or billing errors
• Service unavailability for extended periods due to maintenance or technical difficulties
• Other circumstances where we determine a refund would be appropriate in the interest of customer satisfaction

Any refund requests must be submitted within 30 days of the original purchase date and will be evaluated based on the specific circumstances presented.

3. How to Request a Refund

If you believe you have a legitimate basis for a refund request, please contact us directly at our support email address:

When submitting a refund request, please include the following information:

• Your account email address
• Transaction date and amount
• Reason for the refund request
• Any relevant supporting documentation or screenshots

We will review your request and respond within 5-7 business days with our decision.

4. Refund Processing

If a refund is approved, it will be processed using the original payment method used for the purchase. The time for the refund to appear in your account may vary depending on your financial institution:

• Credit/debit cards: 5-10 business days
• Digital wallets: 3-5 business days
• Bank transfers: 7-14 business days

Please note that any credits associated with an approved refund will be removed from your account immediately upon refund processing.

5. Dispute Resolution

If you disagree with our refund decision, you may have additional rights under applicable consumer protection laws. We encourage you to review your rights with your local consumer protection agency or financial institution.

For any questions regarding this refund policy or to discuss your specific situation, please do not hesitate to contact us at the email address provided above.

6. Policy Updates

We reserve the right to modify this refund policy at any time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our service after such modifications constitutes acceptance of the updated policy.